PRIVACY POLICY
Protection of personal data
The Company with the name “SERGENLIDIS HOME” and address Sofias Bempo 3 69100, Komotini, is the owner of the present website “www.sergenlidishome.gr” and the users or visitors of the Company’s website are referred to as “the Customer”, regardless of whether they place orders for services or products from our Company. This confidentiality statement applies to the customers served by the Company but also to ordinary visitors of its website.
The Company created this website with the sole purpose of serving its customers. The website
The present Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection by
What is personal data?
Personal data is information that identifies you directly or indirectly. Indirectly means in conjunction with other information, such as your name, your mailing address, your email address and telephone number, or a unique device identification number.
General
The information provided voluntarily by the users of the mentioned website, is used by the Company, so as its users have direct and substantial communication with the store, be provided with answers to specific questions they ask and their orders be served and executed. The information collected by the Company through the website is intended to measure its traffic number, to determine the customer requirements for more products and to facilitate transactions with the company. The Company does not distribute to any other organization or partner that is not affiliated with the Company the email addresses, or any other information concerning its users and customers, except to direct partners in the order service process.
Collection of information
The Company designed its website so that its users can visit it without having to reveal their identity unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email to the Company.
Use of information
The Company collects three types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order by the Company, (3) information that the user gives us so as the Company can contact him. When filling out any order form on our website, you will be asked for the name, address, postal code of your area, your email address, your phone number, the method of payment of the order. You may be additionally asked for more specific information, such as shipping-delivery of an order, invoicing information or details related to the offer you requested. The Company uses the information you give us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by the Company. You have the opportunity to choose whether or not you want to receive such communications from the Company by sending your request via e-mail to info@sergenlidishome.gr
Access to Information
Every order processing requires the collection of personal data, for delivery or reservation of an order. The submission of your personal data by you means that you consent to this data being used by the Company for the reasons mentioned above. The Company requires its employees and the maintainers of its website to provide its customers with the level of security referred to in this Privacy Statement. In no other case can the Company share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of a court decision).
Use of personal data
We will use your personal data for the purposes described above. We do not collect or process more or other types of personal data than necessary to fulfill the relative purpose. We will only use personal data in accordance with the terms of this privacy policy, unless you have specifically provided your consent to another use of your personal data. If we intend to use your personal data, that we process with your consent, for purposes other than the ones disclosed and related to that consent, we will notify you in advance and, in cases where the process is made according to your consent, we will use your personal data for a different purpose, only with your permission.
Legal obligations and legal defense
We may need to use and maintain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and information systems. We might also use your personal information for internal and external controls, information security purposes, or related to the protection or the enforcement of our rights, privacy, security, our property or other persons.
Use of the Company’s home page (www.sergenlidishome.gr)
This privacy policy also applies to your use of our website www.sergenlidishome.gr, with the following privacy mechanisms and features.
Cookies
The Company has the ability to use cookies as part of the facility and operation of services through its website. Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites to operate smoothly and without technical irregularities, to collect multiple user options, to identify frequent users, to facilitate their access in it, and for data collection to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them. We use cookies to provide you with information and to process orders but also allow us to present you advertising & educational content related to your interests and needs. You must keep in mind that cookies are absolutely necessary for the proper and smooth function of the website www.sergenlidishome.gr .
Cookies are divided into the following categories:
—Necessary Cookies. They allow the execution of basic functions of the site, such as adding products to the cart, storing products in the wish list, the e-payment. Without these necessary Cookies, the smooth operation of the website is immediately affected, your personal browsing experience is limited and basic e-commerce functions are under-operated.
—Functionality cookies. These cookies remember your preferences when you browse our website, in order to suggest you the right products based on your needs, thus helping you find easier what you are looking for.
—Performance cookies .Performance cookies collect information concerning the way visitors use our website. They allow us to see which pages they visit more frequently, inform us if they encounter a problem while navigating, etc. These cookies do not collect information that identifies the visitor as the information is aggregated and therefore anonymous. They are used in orderto improve the way the website works.
—Advertising Cookies. These cookies are used to provide advertisements related to you and your interests. They are also used to send advertisements or offers that best meet your needs, thus reducing unwanted and meaningless advertising messages. They also help us measure the effectiveness of our advertising campaigns.
—Cookies Analytics. They are a subset of Cookies functionality and enable us to evaluate the effectiveness of the various functions of our website, thus constantly improving the experience we offer you.
Third party vendors, including Google, may display the Company’s advertisements on Internet sites, use cookies to update, optimize and display advertisements based on a user’s previous visit to www.sergenlidishome.gr website.
The Company may also use the cookies from your previous visit to its website for repetitive marketing.
You can choose to opt out of such use of cookies by Google by clicking here. You can also set your Browser (chrome, firefox edge etc.), to notify you every time before a cookie is downloaded, and to decide to download or reject it. In this case, keep in mind that you may not be able to take full advantage of it.
The Company may use Google Analytics features for display ads (e.g., repeat marketing, Google Display Network display reports, etc.). By using advertising regulations, visitors can opt out of Google Analytics for display ads and customize Google Display Network ads. Here are the available Google Analytics web opt-out options available.
The Company complies with Advertising policy based on Google AdWords interest and restrictions on sensitive categories and:
The Company and third party vendors, including Google, use cookies together (such as the Google Analytics cookie) to update, optimize, and display ads, according to previous visits by some users to its website, to perform reports about the way in which the Company’s ads are displayed, other uses of advertising services, interactions with these display advertisements and advertising services related to visits to the
We reserve the right to change this cookie policy at any time. Any modification made to the above mentioned Cookies Policy will take effect as soon as the revised Cookies Policy is available on our site.
Third party advertisers and other companies we work with may use their own Cookies to collect information about your activities on our website. We do not control these Cookies.
Business transfers
In connection with any reorganization, restructuring, merger or sale or other transfer of assets (collectively “Business Transfer”), we will transfer data, including personal data, on a reasonable scale and as necessary for the Business Transfer, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and inform affected parties before personal data becomes subject to a different privacy policy.
Processing of children’s personal data
The Company will not collect or process children’s personal data that are under the age of 16 unless parental consent has been given, in accordance with the applicable law. If we realize that a child’s personal data was accidentally collected, we will delete the relative data without further delay.
Correction, Modification or Deletion of Information
The Company allows its users to correct, change, supplement or delete data and information submitted to the Company. If you choose to delete information, the Company will act to delete that information from its files immediately. For the safety and security of the user the Company will try to make sure that the person making the changes is actually the same person as the user. To access, change or delete your personal data, to report problems with the operation of the website or to ask any question contact with the Company via
Transaction security
The Company is committed to ensure the security and integrity of the data that collects from the users of its website. The Company has adopted procedures that protect the personal data that users submit to its website or provide it by any other means (eg by telephone). These procedures protect the users’ data from any unauthorized access or disclosure, loss or misuse, and change or destruction. They also help to ensure that the specific data is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a code key to encrypt data before it is sent over the (SSL) connection. The security check between the data and the Server is based on the unique code key ensuring communication in full. The Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera and Safari browsers support the SSL protocol and their use is recommended for the connection to the Company’s website.
We maintain the appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to secure the data we collect from accidental or unlawful destruction, loss, tampering, unauthorized disclosure, or access to personal data that are transmitted, stored, or otherwise are processed differently. Our information security policy procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated when necessary in order to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to the staff or direct partners of the Company who are required to have such information to serve the orders. In case of data violation containing personal data, the Company will comply with the applicable legislation regarding the notification of the violation.
Your legal rights
As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and will adequately address your concerns.
The following list contains information about your legal rights arising from applicable data protection laws:
- Right to withdraw consent: Where the processing of personal data is based on your consent you can withdraw this consent at any time.
- Right of correction: You can ask us to correct the personal data that concerns you. We make reasonable efforts to maintain your personal data in our possession or control and are used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. You also have the ability to check and correct your personal data by logging in to your personal account on our website.
- Restriction right: You can ask us to restrict the processing of your personal data, if
—You question the accuracy of your personal data for the period when we will need to verify the accuracy
—The processing is illegal and you ask to limit the processing instead of deleting your personal data
—We no longer need your personal data, but you need them in order to support, exercise or defend legal claims, or
—You have an objection to processing for the period we verify whether our legitimate interests take precedence over yours.
- Right of access: You may request information about personal data we hold about you, including information about the categories of personal data we hold or control, for what purpose they are used, from where they were collected, if not from you directly, and to whom they have been notified, as appropriate. You can receive a free copy of the personal data we hold for you. We reserve the right to charge a reasonable fee for any further copy you may request.
- Right to portability: Upon your request, we will transfer your data to another controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller, who will indicate it to us directly.
- Right to delete: You can ask us to delete your personal data, where –personal data is no longer necessary in relation to the purposes for which it was collected or processed– you have the right to object to further processing of your personal data and exercise this right –processing is based on your consent, withdraw your consent and there is no other legal basis for processing– your personal data has been processed illegally unless processing is necessary –to comply with a legal obligation, which requires elaboration by us– in particular for lawful obligations –to support, exercise or defend legal claims.
- Right of objection: You may object –at any time– to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent but on our legitimate interest or the legitimate interests of third parties. In this case, we will not process your personal data anymore, unless we can prove compelling legal reasons and overriding interest in processing or supporting, exercising or defending legal claims. If you object to processing, please specify whether you wish to delete your personal data or restrict processing by us.
- Right to lodge a complaint: In the event of an alleged breach of applicable privacy law, you can file a complaint with the data protection supervisor in your country of residence or where the alleged breach occurred.
Please note:
- Time period: We will try to satisfy your request within 30 days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your claim.
- Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under applicable law. If we deny your request for access, we will inform you of the reason for this denial.
- Non-identification: In some cases, we may not be able to retrieve your personal information due to the identifiers you provide in your application. Two examples of personal data that we cannot search for when providing your name and email address are:
—data collected through browser cookies
—data collected by social media as long as you have posted a comment under a nickname that is not known to us.
In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.
- Exercising your legal rights: In order to exercise your legal rights, please contact us in written form via email. You can also contact our Data Protection Officer directly at info@sergenlidishome.gr
Retention of your personal data
In general, the Company will delete the personal data collected from you if no longer necessary for the achievement of the purposes for which they were originally collected. However, we may be required to store your personal data for a longer period of time due to applicable legislation.
In addition, we will not delete all your personal data if you have asked us not to contact you in the future. To this end, the Company maintains records that contain information about persons who do not wish to be contacted in the future (i.e. via grouped notifications emails). We categorize your requests as consent for the storage of your personal data for the purposes of maintaining this file unless you give us different instructions.
Please ask questions about data protection and any requests for exercising your legal rights to the data controller at
Periodic Changes
The Company is constantly expanding, updating and improving its website, and the related products and services. The Company will also update the current policy. We recommend you to read this specific process at regular intervals in order to be informed of any alterations related to the content of the present personal data protection policy. This policy will be altered from time to time, without prior notice to the users.
Acceptance of the Privacy Protection Procedures applied by the Company
By using this website you accept and agree with the present personal data protection policy as well as with the terms and conditions of use of this website, that were announced through it.
