TERMS OF USE

Welcome to SERGENLIDISHOME e-Shop! We take great pride in our e-Shop and aim to provide our customers with a luxurious and customer-centric experience. Please take a few minutes to read the information below about the legal Terms and Conditions that apply to your use of this website and any service or products that You order from us.

The terms and conditions (collectively, “terms”) apply to your use and access to www.sergenlidishome.gr (hereinafter the “Website” or “Site”, “Online Store”, “Electronic Store”, “E-shop”) is the website hosting the Online Store under the trade name “www.sergenlidishome.gr ”, which exposes, promotes and markets swimwear products, accessories for the beach etc. through the Internet.

By accesing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

1. Changes To Terms

Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. About Us

The online store, www.sergenlidishome.gr , has been created by the company under the trade name “KALAITZAKI EIRINI TOY STEFANOY” and the distinctive title “SERGENLIDISHOME”, located in Komotini, registered under the G.E.M.I. number .053741111000 and holder of the Tax Identification Number 119810638, legally governed by the provisions of Law 4072/2012, regarding Private Companies.

These General Terms and Conditions of Use of the Website and Purchase (hereinafter referred to as the “Terms of Use” or “Terms of Service”, “General Terms” or “Terms and Conditions”), define the terms and conditions that you, in your capacity, such as the navigator/visitor, User of the Services, Consumer – Purchaser, Member (hereinafter “User”, “Consumer”, “Customer”, “You”, “you”, “your”) browse the Web site, place your order and make use of its content and its Services (eg through Member Registration or Newsletters), and/or you trade in our Online Store, making purchases and governing the sales contract you conclude with our company for the purchase of products from our Electronic Store. SERGENLIDISHOME is the trading name and registered trademark used on all items designed by our Company. By using this website or placing an order through it, you are consenting to be bound by these TERMS and CONDITIONS Content.

In the event of any disagreement with any of these Terms and Conditions, you should not take any action or use any of our Services, including placing an order or your simple browsing through our Online Store. However, if you wish to have any clarification or information regarding the Terms and Conditions content, you may contact us through our contact web form or email us at info@sergenlidishome.gr

A breach or violation of any of the Terms will result in immediate termination of your Services.

3. Orders

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. By submitting an order via the Website, you offer to purchase the products you selected and submit payment to us pursuant to these Terms & Conditions.

After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean your order has been accepted.

We reserve the right to accept or reject an order for any reason, including due to unavailability of product, an error in the price, image or the product description, error in your order or inability to adequately verify the purchaser details.

Our acceptance of your order will take place when we email you to confirm dispatch of your product.

We will assign an order number to each order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our Product

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5. Product Availability

All orders are made subject to availability. We will use our best endeavours to ensure that products ordered are available for delivery, and in most cases will notify you when a product is unavailable soon after you have completed your order. In some cases, immediate notification is not possible and we may need to reject an order where we later establish that is unavailable for delivery.

Alternatively, we may contact you to advise you of a delay in restocking a particular product and delivery of your order.

If your order is cancelled, we will refund in full all amounts you have paid in respect of such unavailable product.

6. Prices

The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order.

Prices for our products may change from time to time, but changes will not affect any order that we have already invoiced.

The prices displayed on our website are the final, they include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Shipping Guide. In the event of any change regarding the prices, the Customer upon the time of receipt must pay the price which appeared upon the time of his order. Taxes and duties are not included in your final purchase price when SERGENLIDISHOME ships to you, due to an international trade agreement known as DDU (“Delivery Duties Unpaid”). The cost will be determined by your local customs bureau, therefore we are unable to advise the amount you will need to pay but you can check the custom laws of your own country for an estimation.

It is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the products is less than our stated price, we will charge the lower amount when dispatching the products to you. If the correct price of the product is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the products, or reject your order and notify you of such rejection.

We are under no obligation to provide the products to you at the incorrect (lower) price, even after we have sent you a notice confirming dispatch, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

7. PAYMENT METHODS

Orders placed through this e-shop are governed by the provisions of Law 2251/1994, as amended. Once you have finished shopping, all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment following the instructions on our website, after the Terms and Conditions of the contract have been accepted. The payment options through SERGENLIDISHOME Online Shop are as follows:

1.Credit / Debit card via Viva Payments

Payment for your order is made by credit or debit card through the secure Viva Payments environment.

Deposit in a bank account

Payment of your order is made by direct deposit in a bank or through winbank. (direct bank transfer)

* The corporate account is located at Piraeus Bank. For any payment from another bank the commission for the bank transfer is charged to the depositor.

For any difficulty you please email our customer service department at info@sergenlidishome.gr

Cash on Delivery

The item is paid at the same time the order is received. A fee of €3.00 is added to the final amount of the exchange

All payments are made securely. Credit card’s number details are encrypted so that no one can ever see or save your credit card details.

8. ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9. DISCLAIMER

This Site and all contents of the Site are provided on an ‘as is’ and “as available” basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk and discretion and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use.

10. NO WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, secure or error-free. We do not warrant that the Site or the Service will meet your requirements and that the results that may be obtained from the use of the service will be accurate or reliable. The Site and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. Company’s Liability to you is limited. To the maximum extent permitted by law, in no event shall Company be liable for damages of any kind (including, but not limited to, special, incidental or consequential damages, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, regardless of the foreseeability of those damages) arising out of or in connection with your use of the website or any other materials or Services provided to you by Company. This Limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

11. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

12. PERSONAL DATA PROTECTION

In order to perform any transaction through the “SERGENLIDISHOME” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. With the use of the website you provide your explicit consent to “SERGENLIDISHOME” to process the relevant personal data and you declare that all the information is true and accurate.

When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you do not give us all of the information that we need, we may not be able to complete your order.

Our company shall process the above data in accordance with the EU General Data Protection Regulation – GDPR (EU Regulation 2016/679), in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (GDPR Article 23).

Your personal data shall be disclosed to the payment handler (i.e. the credit card number) and will not be stored on our database at any point, thus ensuring a higher level of security.

13. RETURN/EXCHANGE POLICY

• All sales are final, we do not offer refunds for non defective items.
• All items may be returned for exchange with another size of the same item or store credit for items that are out of stock.
• SERGENLIDIS HOME accepts replacements on merchandise within 3 days of the delivery confirmation date.
• Pieces must be completely unworn and in the original condition in which it was shipped (tags attached).
• Merchandise returned for replacements are subject to full inspection.
• If an item is delivered defective, not in the colours described or is missing parts, a total refund (total purchase price + original shipping) is eligible
• There are no replacements on items damaged in shipping. In that case, you must file a claim with the carrier.
• We do not refund shipping costs or credit card fees.
• Without full tracking we are not held responsible for returns.
• Items on SALE (incl. Black Friday, special offers etc.) cannot be returned or exchanged.
• All return packages are to be fully insured.

For returns + replacements please email us: info@sergenlidishome.gr

Be sure to include your full name and order number.

Our address for your returned item(s) is:

SERGENLIDIS HOME

Sofias Bempo 3

69100, Greece

By placing an order on www.sergenlidishome.gr, Customer accepts all terms of this Exchange/Return Policy.

14. THIRD-PARTY LINKS/AFFILIATED SITES

Certain content, products and services available via our Service may include materials from third-parties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

15. INTELLECTUAL PROPERTY RIGHTS

You understand and accept that all the content and information used in this Website, including data, texts, designs, software, images, graphics, photographs, audio, video, services, products or any other material appearing on this Website are intellectual property of SERGENLIDIS HOME and are protected under the relevant provisions of Greek Intellectual Property Law (L. 2121/1993) and international copyright conventions. Except as otherwise stated herein, none of the material may be copied, posted, reproduced, distributed, transferred, downloaded, processed, resaled or republished in any form and by any means, without the prior authorization and written permission of our Company. The trademarks, images, logos and distinctive features that represent our Company and its products/Services, are exclusive marks and distinctive features of SERGENLIDIS HOME and our Company is protected by Greek Community and International Trademark Laws. Permission is granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use, provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. This permission stated herein, does not include any resale or commercial use of this Website or its content, collection and use of our catalogs, our products and our commercial policy (discounts, vouchers etc.). In the case of any unauthorized use and breach of the above terms, the permission granted herein ceases to be valid and terminates automatically, without further notice. Upon such termination, you agree to immediately destroy any downloaded and/or printed, copied material.

16. DELIVERY OF PRODUCTS

The Customer may place his/her order, as long as there is availability of the preferable product. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

Once your shopping cart is completed, we are entitled to fulfill your order and proceed with the delivery to you. From the time of the delivery, the products will be at your risk. You will receive the full ownership of the products ordered, once we receive the full payment made by you, including the delivery costs.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our Website. In case you enter an incorrect or incomplete address, the delivery process can’t be completed and any order already performed will be resent to you at your own expense.

17. Force Majeure

Events outside SERGENLIDIS HOME, which are nor reasonably foreseeable, shall be considered as “Force Majeure Events”, meaning that we are released from our obligation to deliver or fulfill our contractual agreements, in case that such events take place. Examples of such events are strikes, conflict, embargo, natural disasters, terrorist attacks, accidents, wars or acts, decrees, legislation, regulations or restrictions of governments.

18. LOCAL TAXES

SERGENLIDIS HOME is not responsible for any customs charges or local taxes due to international shipment. Please familiarize yourself with your countries regulations as payment of these duties may be necessary to release your order.

19. GOVERNING LAW

The Terms of Use of this website arising from or relating to the Terms of Use shall be governed and interpreted in accordance with the laws of Greece. Any dispute arising from, or related to, such Contracts shall be subject to the jurisdiction of Greek Courts.

20. SEVERABILITY; WAIVER

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. If any present term would be deemed by any competent Court to be void and therefore inapplicable, this term will not invalidate the remaining terms of this Agreement, which will remain in full force and effect. In the event that any part of this Agreement is declared invalid, unlawful or unenforceable, such invalidity shall not affect the validity of the remaining part of this Agreement, which shall remain valid as if those General Terms had been executed with their invalid part deleted. The Company will seek to replace any invalid condition with a new valid term, condition or provision, the result of which will be the closest equivalent to the one canceled.

21. CONTACT

Questions about the Terms of Service should be sent to us at: info@sergenlidishome.gr